Refund policy

60-night trial. Dozzi comes with a 60-night trial. You have 60 nights from the day your Dozzi arrives to decide whether it belongs in your house.

Use it. That is the point - a baby monitor you have not slept with tells you nothing. Returns are accepted whether or not the product has been used. You do not need the original packaging and you do not need to keep the box. Send back the hub and its power adapter; that is all we need. We may decline a return, or reduce a refund, for units returned with damage beyond normal use or with the hub or power adapter missing.

We pay return shipping. Start a return by emailing support@dozzisleep.com and we will send a prepaid label and instructions. Please request a return before sending anything back so we know it is coming.

Refunds. Once your return arrives we will email you to confirm. Approved refunds go back to your original payment method within 10 business days.

Pre-orders. Pre-ordered units ship the week of October 1, 2026. You may cancel a pre-order for a full refund at any time before it ships. If we cannot ship within the stated window, we will email you with the option to wait or to cancel for a full refund. If you cancel a pre-order, we will issue your refund promptly - within seven working days if you paid by any method other than a credit card, or within one billing cycle if you paid by credit card. Pre-order and promotional-price units carry the same 60-night trial as every other unit. There are no non-returnable sale items.

Damaged or wrong items. Inspect your order on arrival. If anything is defective, damaged or not what you ordered, email us at support@dozzisleep.com and we will make it right at our cost.

Warranty. Your return rights are separate from the device warranty. See our Warranty page at dozzisleep.com/pages/warranty for the warranty terms.

Questions. Contact us any time at support@dozzisleep.com.